Frequently Asked Questions

Where are we located?
Our NOC and servers are located in Dallas, Texas, while our head office is located in Perak, Malaysia.

How long does it take to setup an account at Hostwaves?
Once payment is received your account is typically activated within 24-48 hours. Although this can take slight longer if ordered over the weekend.

Who do I contact in case I have a billing problem?
Contact our billing department at the following address » billing@hostwaves.com

What control panel is offered with our hosting packages?
All sites come with cPanel, you can find more information on cPanel » here
Windows packages use the Plesk Control Panel.

How do I log into my control panel (cPanel)?
Go to » your ip/cpanel. Or you can access it by typing http://www.yourdomain.com/cpanel. Either way will enable you to login into your control panel.

I have been notified that my account is set up, but my site is still not active?
If it has been more than 48 hours and you are still not able to access your website then check that you pointed your site to the right DNS server. If the problem is still persisting it is probably that your ISP's DNS servers have not updated yet.

What DNS should my domain name be pointed to?
Your email will detail which of our DNS servers you should point your domain to. You will be told in your welcome letter which nameservers to use.

Can I get a dedicated IP address?
Yes, we do offer IP addresses, although we do follow » ARIN guidelines. Most of the time you will be granted an IP address if you are going to use SSL or you are a reseller and require your own Private Name Servers. If you are able to justify your use of an IP address then you will be billed an extra US$4/month for 12 months contract.

What connections are our servers connected to?
Please have a look at » our network page for more information on our network and servers.

Does email or FTP traffic count towards my bandwidth limit?
Yes, all incoming/outgoing traffic counts towards your limit.

What happens if I exceed my allotted bandwidth allowance?
Once you exceed you limit your account will be suspended. You can keep track of your bandwidth usage through cPanel.

Do you support CGI/Perl Scripts?
Yes, every site comes with its own CGI-BIN which allows you to run your own Perl scripts.

Do you support PHP?
Yes, we support PHP and MySQL. Currently we are running php 5 and MySQL 4.1.
We have Register Global turned off by default.

Do you support E-mail?
Yes, we support Email. You can login into your webmail using: http://www.yourdomain.com/webmail/ Please include your full email address as the user name. You have the choice of using Horde, Neomail, or SquirrellMail.
For POP3/SMTPbased, we use port 26 for smtp and 110 for POP3. IMAP4 use the standard port.
For outgoing SMTP with SSL/TLS, use port 465.

Will you place ads on my site?
No, we do not place any forms of advertising on your website.

Will I be able to send and receive email through Hostwaves?
Yes, you can both send and receive mail through our servers. We provide both POP3 and STMP capabilities, details will be provided in your sign up email.

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