Account Cancellations

Hosting Account

All shared and reseller account cancellations must be submitted within 7 days of the signup date. Failure to do so will result in service being billed for an additional cycle. Cancellations must be submitted via writing in the Client Area, failure to submit the cancellation via the Client area will result in the cancellation not being processed. Cancellation requests must also include the domain name associated with the account if it is a shared or reseller account. You may be contacted shortly after the submission of your cancellation request, you must respond to complete the cancellation process.

Cancelled Domain

Hostwaves do not honor refund on cancelled domain.

Hotwaves do not honor refund on any cancelled service or unused service after 7 days from the date of sign up. All sales and orders are final. However, customers are encourage to contact Hostwaves Billing Department if any billing issues shall arrised.